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Accessibility Statement

Soul Better by Chelsey Joy LLC Accessibility Statement Last Updated: March 7, 2026

At Soul Better by Chelsey Joy LLC, we believe fashion should be empowering, inclusive, and accessible to everyone. We are committed to providing a welcoming online experience for all customers, including people with disabilities. Our goal is to make soulbetter.com (or your domain) usable and enjoyable regardless of ability, device, or browsing method.

Our Accessibility Commitment

We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a benchmark. These international standards help ensure our website is perceivable, operable, understandable, and robust for users with visual, auditory, motor, cognitive, or other disabilities.

While we work toward full conformance, accessibility is an ongoing journey. We regularly review and improve our site, including:

  • Adding descriptive alt text to images (especially product photos)

  • Ensuring sufficient color contrast for text and visuals

  • Supporting keyboard navigation

  • Using clear, semantic HTML structure

  • Making forms (like checkout and contact) screen-reader friendly

Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. We continue to identify and address barriers through manual testing, automated tools, user feedback, and platform updates (e.g., from our e-commerce provider).

Known areas we're actively improving:

  • Some third-party content or embedded media (e.g., videos or social feeds) may not be fully accessible yet.

  • Complex interactive elements may require additional enhancements for full keyboard operability.

We do not knowingly exclude any features due to accessibility limitations without providing reasonable alternatives.

Feedback and Assistance

We welcome your input to help us improve! If you encounter any accessibility barriers on our site:

  • Please contact us at soulbettering@gmail.com (or your preferred email) with details about the issue, the page/URL, your browser/device, and any assistive technology you're using.

  • We aim to respond within [3–5 business days] and work with you to find a solution.

You can also reach us by:

  • Phone: [insert phone if desired]

  • Contact form: [link to your contact page]

We value your feedback and will use it to prioritize fixes and enhancements.

Third-Party Content & Tools

Our site may include content from external providers (e.g., payment processors, shipping trackers, social media embeds). These are outside our direct control, but we choose partners that prioritize accessibility where possible.

If you're using assistive technology and need help with a specific feature (e.g., product zoom, size charts, or checkout), let us know—we're happy to assist personally (e.g., via email descriptions or phone support).

Ongoing Efforts

Accessibility is part of our brand values at Soul Better. We:

  • Train our team on inclusive design basics

  • Monitor updates to WCAG and best practices

  • Plan periodic audits and user testing (including with people with disabilities)

  • Evaluate new features for accessibility before launch

Thank you for shopping with Soul Better. We're dedicated to making sure every customer can discover, explore, and wear styles that make them feel confident and seen.

If you have questions about this statement or need accommodations, please don't hesitate to reach out.

Soul Better by Chelsey Joy LLC, Kalamazoo, Michigan, USA Email:soulbettering@gmail.com (or privacy/accessibility-specific email)

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