Shipping Policy

Shipping Policy:

Soul Better by Chelsey Joy LLC

soulbetter.com

Last Updated: June 26, 2026

Thank you for shopping at Soul Better by Chelsey Joy LLC!

Processing & Shipping Times

Orders are typically processed within 1–3 business days after payment is received and verified. During peak seasons, holidays, or high-volume periods, processing may take longer. Once processed, your order is handed over to our shipping carrier.

Shipping Methods & Carriers

We ship via USPS, UPS, and FedEx (depending on destination and shipping method selected at checkout). Delivery estimates are provided at checkout and are approximate only — they are not guaranteed.

Shipping Costs

Shipping rates are priced as flat rate shipping at checkout based on weight, dimensions, destination, and chosen shipping method. We do not mark up shipping fees beyond actual carrier costs unless otherwise noted.

Risk of Loss & Our Liability

Title and risk of loss pass to you the moment your package is handed over to the shipping carrier (when the carrier scans or accepts the package).

Once your order is in the possession of the postal service or any shipping carrier, Soul Better by Chelsey Joy LLC assumes no further responsibility or liability for the shipment. This includes, but is not limited to:

Loss
Theft
Damage
Delay
Misdelivery
Any issues that occur during transit

We are not liable for any direct, indirect, incidental, or consequential damages arising from shipping-related issues after the carrier has possession of your package.

If your package is lost, damaged, or delayed in transit, you must file a claim directly with the shipping carrier using the tracking number provided. We will provide reasonable assistance (such as proof of shipment), but we are not obligated to issue refunds or replacements for carrier-related issues.

All Sales Final – No Returns, Refunds, or Exchanges

All sales are final. Soul Better by Chelsey Joy LLC does not accept returns, refunds, exchanges, or cancellations for any reason once an order has been placed and processed. This includes change of mind, incorrect sizing, color preference, or any other reason.

By completing your purchase, you acknowledge that you have carefully reviewed all product descriptions, images, sizing charts, and details. No exceptions will be made unless explicitly stated in writing by us prior to purchase.

International Orders

For international shipments, you are responsible for all customs duties, taxes, import fees, and any other charges imposed by your country. We have no control over and assume no liability for customs delays, seizures, or additional costs.

Tracking

You will receive a tracking number via email once your order ships. Please track your package directly through the carrier’s website.

Contact Us

For questions about your order before it ships, please contact us at [soulbettering@gmail.com]. Once shipped, all transit inquiries should be directed to the shipping carrier.

By placing an order on soulbetter.com, you agree to the terms of this Shipping Policy.