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Privacy Policy

Soul Better by Chelsey Joy LLC

soulbetter.com

Last Updated: June 26, 2026

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At Soul Better by Chelsey Joy LLC, we are committed to protecting your privacy and personal information while delivering a beautiful, empowering fashion experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit soulbetter.com, make a purchase, create an account, sign up for communications, or otherwise interact with our services.

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We take a strong stance on privacy — including privacy from artificial intelligence. We do not sell, rent, or share your personal data with third-party AI companies for training purposes, and we do not use your data to train external AI models.

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1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, email address, shipping/billing address, phone number, and account credentials.

  • Order & Commercial Information: Products purchased, order history, payment details (processed securely by third-party providers), and sizing preferences.

  • Technical & Usage Data: IP address, browser type, device information, pages visited, and interaction data collected through cookies and similar technologies.

  • Communications: Messages sent to our customer service or through contact forms.

We do not knowingly collect sensitive personal information (such as health data, biometric data, or precise geolocation) unless you voluntarily provide it.

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2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations, shipping updates, and (if you opt in) marketing communications about new arrivals, sales, and fashion updates

  • Improve our website and personalize your shopping experience

  • Detect and prevent fraud

  • Comply with legal obligations

AI Usage Statement: Any limited internal AI tools we may use (for example, to improve site search or customer service chat) are strictly controlled, hosted on secure platforms, and configured not to retain or train on your personal conversations or data. We prioritize your privacy over AI development.

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3. Sharing and Disclosure of Your Information

We may share your information only in the following limited situations:

  • With trusted service providers (e.g., Shopify, payment processors like Stripe or PayPal, shipping carriers such as USPS/UPS/FedEx, and email service providers) who are contractually obligated to protect your data.

  • When required by law or to protect our legal rights.

  • In the event of a business merger, acquisition, or sale (with continued privacy protections).

We do not sell your personal information to any third parties, including AI training datasets or data brokers. We do not engage in cross-context behavioral advertising that involves sharing your data with external AI advertising networks without your explicit consent.

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4. Cookies and Tracking Technologies

We use essential cookies for site functionality and analytics tools to understand traffic and improve your experience. You can manage your cookie preferences through your browser settings or our cookie banner. We do not use tracking technologies in ways that feed external AI training.

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5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, for accounting/tax purposes, or as required by law. Order records are typically kept for up to 7 years.

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6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications (unsubscribe link in every email)

  • Restrict certain processing of your data

To exercise these rights, contact us at soulbettering@gmail.com. We will respond within a reasonable timeframe.

AI-Specific Opt-Out: If you have concerns about any AI-assisted features on our site, please let us know so we can provide fully human-assisted alternatives.

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7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

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8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect data from children.

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9. International Users

If you are located outside the United States, your information will be transferred to and processed in the United States. By using our site, you consent to this transfer.

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10. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of soulbetter.com after changes constitutes acceptance of the updated policy.

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11. Contact Us

For any questions, concerns, or requests regarding your privacy:

Soul Better by Chelsey Joy LLC Email: soulbettering@gmail.com Website: soulbetter.com

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